Refund Policy

This Refund Policy is between HostPug Web Services & the person/persons who use our web hosting and other service. Please read carefully to ensure you understand our refund policy before purchasing any of our products or services.

7 Days Money Back Guarantee

We Offer’s our Customer with an 7 days money back Policy.This Policy allows our Valuable customers to use our Service at 100% Risk Free.

  • Our Refund Policy Applicable only for new clients.
  • Existing clients will not eligible for the 7 days money back policy even for new orders.
  • There will be no Refunds for Domain Registration,Renewals,Domain Transfers.
  • There will be no Refunds for Hosting Addons(Dedicated IP)/License Renewals and Hosting Renewals
  • There will be no Refunds for Services/Hosting Packages Once you have Got your Free WHMCS/Blesta License As we need to pay for the License to Concerned Vendor.
  • There will be no Refunds for Malwares/Phising/Spamming Related Issues
  • There will be no Refunds if the customer Requested for Migration of service from other servers as it will have some admin works to perform the migration task.
  • There will be no Refunds if the customer Violated our Terms of service/FUP Policy

To get a Refund customer should create an cancellation request from the clientarea and open a ticket.The refund will be processed in 7 – 10 working days to your original Payment method from our end.Before Doing the cancellation request make sure you have taken all your backups.After the cancellation of Service,We company cannot be held responsible for data loss due to suspension or termination.

Note : By Doing the Order,you are accepted to all our Policy pages Terms of Service,Refund Policy & Privacy Policy.

Paypal Dispute Handling

In case of any PayPal Dispute Raised by an customer the payment you have made on the invoice will be reversed.The service will be suspended.You can contact our Support before opening an dispute to resolve your issue smoothly
In case of any Data loss due to service suspension/termination in PayPal Dispute cases we are not responsible !

VPS Servers,Dedicated Servers,License's and Bulk SMS Does not Eligible for Refunds All sales are final

Last Updated 01/Oct/2018